How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Washsole Plumbing to be treated fairly and honestly. If something went wrong, tell us. This page explains how to file a complaint and what happens afterward. It is a general template, not legal advice.

Topics We Handle

You can write to us about:

• Your experience when contacting Washsole Plumbing
• How your personal information was handled
• Content on this website that seems unclear or wrong
• The conduct of a plumber we connected you with

Problems With a Provider

Plumbers in our network are independent businesses. Each is responsible for its own estimates, pricing, work and customer service. If you have a problem with work done in your home, the usual first step is to raise it with the plumber directly and keep a written record.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers that repeatedly fall short of our expectations may be removed. Note that Washsole Plumbing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Filing Your Complaint

Email contact@washsole.homes and include:

• Your name and how to reach you
• The date you contacted us or the plumber
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and the outcome you want

After You Write

We will acknowledge your complaint by email, usually within a few business days. We will review what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Satisfied?

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with plumbing work itself, your state or local plumbing licensing board may be able to help.

Contact

Email: contact@washsole.homes